Effective Date: October 24, 2023Address: 349 Pine Street, Denver, CO 80203, United StatesContact: [email protected]
achingly.top ("we," "us," or "our") operates a psychological horror survival game platform focused on atmospheric storytelling, puzzle-solving, and immersive single-player experiences. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, games, and related services (the "Services"). By using the Services, you consent to the terms outlined herein.
1. Collected Information
Personal Information: Account registration requires your email address, username, and encrypted password. Optional details include your horror game preferences (e.g., psychological, supernatural) and difficulty setting preference. For premium content purchases (e.g., expansion packs, ad-free access), we collect payment information through third-party processors (Apple Pay, Google Pay), which we do not store.
Gameplay & Technical Data: We automatically collect puzzle completion times, death logs, exploration paths, device information (model, OS, audio settings), IP address, and session duration. We also track player reactions to horror elements (e.g., jump scare triggers, puzzle difficulty feedback) to refine atmospheric design and pacing.
Cookies & Tracking: Essential cookies enable account login, save game progress, and store difficulty settings. Non-essential cookies (for analytics via Adobe Analytics) are used to measure user engagement and identify effective horror mechanics, with your consent.
2. Use of Information
To create and manage your account, authenticate access, and deliver the Services (e.g., cross-device progress sync).
To process purchases, unlock premium content, and resolve billing issues.
To analyze gameplay data to adjust puzzle difficulty, fix bugs (e.g., collision glitches), and develop new horror elements aligned with player engagement.
To communicate with you (e.g., game updates, expansion announcements, support responses) via email or in-app messages.
To enforce our Terms of Service and prevent fraudulent activity (e.g., unauthorized access to premium content).
3. Information DisclosureWe do not sell your personal information. We may share information:
With third-party service providers (e.g., cloud hosting via AWS, payment processors, analytics tools) that assist in operating the Services, subject to strict confidentiality requirements.
To comply with legal obligations (e.g., court orders, subpoenas) or protect our rights, property, or safety, or that of our users or the public.
In the event of a business merger, acquisition, or asset sale, where your information may be transferred (with prior notice to you).
4. User Rights
You can access, update, or delete your personal information via your account settings. For full account deletion, contact [email protected].
You can manage cookie preferences through your browser (disabling non-essential cookies does not affect core functionality).
You may opt out of marketing communications by unsubscribing from emails or adjusting notification settings.
5. Security & RetentionWe use robust security measures (encryption, firewalls, regular vulnerability scans) to protect your information. Personal information is retained for as long as your account is active or as required by law. Gameplay data is retained for 1 year after account deletion to support game improvements and bug fixes.
6. Children’s PrivacyThe Services are intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we learn of such collection, we will delete the information immediately. Parents/guardians may contact us to verify or delete their child’s data.
7. Policy UpdatesWe may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the Services after the update constitutes acceptance of the new policy.